Return & Exchange Summary 

* from the date of dispatching
** condition applied
*** Seller to be responsible for the round trip postage for APPROVED claims

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Please download and attach Return-Form with your return

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IMPORTANT NOTICE:
WARRANTY CLAIMS AND ITEM VERIFICATION PROCEDURES

1. Warranty Claims:
   • All warranty claims must be accompanied by sufficient visual evidence, in the form of photographs or videos, illustrating the issue(s) at hand. This evidence is necessary for our evaluation and approval process.
   • Returns lacking approved visual evidence will be treated in accordance with our No Question Asked Return terms.
   • Warranty refunds are issued on a pro-rata basis for claims made after 60 days from the date the item was received by the buyer.
2. Item Verification and Exchange Procedure:
   • Prior to opening the item packaging, it is imperative to check its contents to confirm the receipt of the correct items as per your purchase order.
   • In case of any uncertainties regarding the received items, promptly capture photographic evidence and email it to us for verification.
   • Whether an incorrect item was ordered or mistakenly sent by us, the item is exchangeable under the condition that it remains in a clean and brand-new state.
   • If an incorrect item was dispatched by us, we assume responsibility for the round-trip postage costs to facilitate the return and dispatch of the correct item. Conversely, if an incorrect item was ordered by the customer, the return postage is the customer’s responsibility.
   • It is emphasized not to open or use the product if it is determined to be incorrect, as doing so will render it non-exchangeable, unless the packaging lacks sufficient information for identification purposes.
3. Unauthorized Returns Policy:
   Unauthorized returns sent without prior written approval and a completed return form may be refused and ignored. In this case, you will be responsible for covering the postage costs to retrieve the returned items.

30-DAY NO QUESTIONS ASKED RETURN GUARANTEE POLICY

At INSANE SALE, we value customer satisfaction and understand that there may be various reasons behind a buyer’s decision to return a purchase, ranging from a change of mind to receiving the wrong item. Our 30-Day No Questions Asked Return Guarantee is designed to provide our customers with a hassle-free return process. Below are the key terms and conditions:

1. Eligibility for Return:
   • Returns are accepted within a 30-day period from the date of purchase.
   • Goods must be returned in their original condition, unused, clean, undamaged, and with all packaging and accessories intact.
2. Restocking Fee and Handling Charges:
   • A restocking fee of $35 per order item or 20% of the item cost, whichever is greater, will be applied to approved returns.
   • Additional handling fees may be deducted if the returned product requires cleaning, tidying up, or completely repackaging.
   • These fees are necessary to recover the financial costs associated with canceling the delivered order, including fees charged by financial institutes, extra handling and administration works, and delivery costs. Please note that all postal-related costs are non-refundable.
3. Resellable Returns:
   • For returned items that are deemed unopened and resellable, a deduction may be made to cover the potential loss for discounted reselling of the item.
4. Non-Resellable Returns:
   • Items that cannot be sold as new will incur a more substantial deduction from the refund amount.
   • For items deemed unsellable, no refund will be issued, and the item will be disposed of. If the buyer wishes to retrieve the item, the delivery cost is payable by the buyer.
5. Unresellable Returns and Buyer’s Responsibility:
   • In cases where returns are deemed unresellable, we reserve the right to reject the return. If the buyer wishes to retrieve the item, return postage is at the buyer’s expense.
6. Refund Process:
   • Refunds will be processed via the same payment channel used for the purchase.
   • For AfterPay payments, if it involves a full order refund, the restocking fee must be paid in advance before the full amount is refunded via the AfterPay platform.
7. Exemption:
   • We reserve the right to disapprove returns that are deemed malicious at our discretion.

For any inquiries or to initiate a return, please contact our customer service team. Your satisfaction is our priority.

INCORRECT ITEM DELIVERED POLICY

Verification Process:

• Before opening the item packaging, please thoroughly check to confirm if you have received the correct items as per your purchase.
• In case of any uncertainty or doubts, take clear photos of the unopened package and email them to us for verification.

Exchange Policy:

• Whether you have mistakenly ordered the wrong item or we have dispatched the wrong item in error, the item is exchangeable given that it remains in a clean and brand-new condition.
• If the wrong item was sent by us, we are responsible for covering the round-trip postage costs to retrieve the incorrect item and send the correct one, and vice versa.

Usage and Original Condition:

• It is crucial not to open and use the product if there is any doubt regarding its correctness, especially if the packing provides sufficient information for identification.
• The item remains eligible for exchange as long as it is in its original, unused, and brand-new condition.

Return Conditions:

• Despite the item being incorrectly packed and sent, the buyer is expected to maintain the original condition of the item and refrain from using it.
• If the returned item is found to be in unreasonable conditions, such as being dirty, showing signs of use, or damaged, the return will not be accepted.

Cancellation and No Question Asked Return Guarantee:

• The delivery of the wrong item is not an acceptable reason for canceling the order.
• In such cases, the situation will be handled in accordance with our No Question Asked Return Guarantee terms.

We are committed to resolving any issues promptly and ensuring customer satisfaction. If you have received the wrong item or have any concerns, please contact our customer service team for assistance.

“Not Fit” Claims

1. Visual Evidence Requirement:
   To process a “not fit” claim, buyers must provide sufficient visual evidence (e.g., clear photos or videos) showing the product installed or attempted to be installed. This helps us assess the issue accurately and determine whether it’s related to product sizing, installation method, or other factors.
   
   

2. Verbal Claims Not Accepted:
   We do not accept verbal “not fit” claims without supporting visual evidence. This policy is in place to prevent incorrect installation issues from being mistaken as product defects and to minimize potential abuse of the return process.

3. Correct Installation Verification:
   In some cases, installation guidance may resolve fitting concerns. We encourage buyers to review the provided instructions or reach out for assistance before submitting a claim.

4. Fair Handling of Claims:
   Our goal is to provide a fair and transparent resolution for every claim. Visual proof allows us to identify genuine issues while protecting against unjustified returns.

EXCHANGE POLICY

Buyer’s Responsibility:

• The buyer is responsible for ensuring the correctness and suitability of the selected item for the intended purpose before making a purchase.
• In case of doubt, it is advised to contact us before completing the purchase, as we are not liable for assumptions made by the buyer.

Exchange Request Process:

• Exchange requests must be submitted in writing within 30 days from the dispatch date based on the tracking record history.
• Only items in unused, clean, and brand-new conditions, ready for resale, will be considered eligible for exchange.
• If any damage is detected on the returned item, the exchange request will be declined, and the buyer must bear the redelivery postage costs.

Handling Fees:

• An administration and handling fee of $10 is payable for all exchanges.
• Additional handling fees of $20 will be applied for returning items that have been opened, to cover inspection, cleaning and repackaging costs.

Resale Condition:

• If the returned item is not in resellable new condition, the exchange request may be declined, or a compensation rate may be charged for reselling at a discounted price.

Warranty Terms:

• The replacement item does not extend or replace the original purchase warranty term and period.

Wrong Model Purchased:

• In the case of purchasing the wrong model, the buyer must contact us before taking further action.
• Photos from buyers may be required for confirmation, and return and re-delivery costs for wrong model selection are the buyer’s responsibility.

Exchange Limits:

• A maximum of one exchange is acceptable per order.
• A handling fee is chargeable for further approved exchanges.

Round-Trip Postage:

• For all exchange requests, whether approved or rejected, round-trip postage is to be paid by the buyer.

International Exchanges:

• International orders are eligible for exchange as long as returned items are in brand-new condition.
• The buyer is responsible for covering all shipping costs associated with the exchange.

Return Process:

• To return an item, ensure it is unused and clean.
• Print your invoice, and write a note explaining the reason for the return and your request.
• Safely repackage the invoice note and item to avoid damage in transit.
• Post it back to the provided address (RVSUNSHADES, 15/23A Cook Rd, Mitcham 3132, AUSTRALIA) using registered and postage-paid services.

Inspection and Exchange:

• Upon the item’s arrival, we will inspect its condition.
• If the returned item meets the acceptable conditions, we will organize the exchange.
• Any cost gap and re-delivery postage will be communicated via email.
• Once payment is cleared, the requested item will be dispatched to the buyer.

MISSING ACCESSORIES POLICY

Quality Assurance:

• Prior to packing and dispatch, all items undergo a meticulous quality check to ensure they are free of faults and that included accessories are properly packed.

Reporting Missing Accessories:

• In the rare event that you believe there are missing accessories, claims must be lodged in writing within 30 days after the item is dispatched, based on tracking history.
• It is advised to promptly check all accessories upon receiving your order.

Claim Procedure:

• Claims for missing accessories should be submitted in writing, detailing the specific items that are believed to be absent.
• The claim must be made within the stipulated 30-day period following the item’s dispatch.

Verification Process:

• Upon receiving a claim, we will initiate a verification process to determine the validity of the missing accessories complaint.
• The tracking history will be cross-referenced to establish the timeline and details of the dispatch.

Resolution:

• If the claim is found to be valid, necessary actions will be taken to rectify the issue promptly.
• This may involve shipping the missing accessories or arranging for an alternative solution based on the nature of the claim.

Timely Inspection:

• To facilitate a swift resolution, it is strongly recommended to inspect all accessories immediately upon receiving the order.

Exceptional Cases:

• In exceptional cases where missing accessories are identified after the initial inspection period, it is advisable to contact us promptly.
• We will assess such cases on an individual basis to determine the appropriate course of action.

Contact Information:

• For reporting missing accessories or any related concerns, please contact us through the provided channels, ensuring written documentation of the claim for record-keeping purposes.

We value your satisfaction and will make every effort to address any issues related to missing accessories promptly and efficiently.

ORDER CANCELLATION POLICY

Cancellation Before Dispatch:

• Buyers may cancel an order before dispatching, subject to a cancellation fee.
• The cancellation fee is $10 or 6% of the order value, whichever is greater.
• This fee covers non-refundable payment gateway commissions and handling costs associated with order processing.

Cancellation After Dispatch:

• Once an order has been dispatched, the cancellation will be treated as a return under the 30-day No-Question-Asked policy.
• Buyers are required to return the goods in their original condition, with postage paid, following the guidelines of the No-Question-Asked return policy.

Delivered Items:

• Orders that have already been delivered are not eligible for cancellation.
• In the case of a change of mind, buyers can opt to return the items under the 30-day No-Question-Asked return policy.
• The return process must adhere to the terms outlined in the No-Question-Asked return policy.

We appreciate your understanding of these policies, designed to ensure a fair and transparent process for order cancellations and returns. If you have any questions or concerns, please contact us for assistance.

Back Order Items

Please see the “Partial Shipment” term under Shipping Terms & Conditions below

WARRANTY CLAIM (RETURN TO BASE) POLICY

SHIPPING TERMS AND CONDITIONS

Postal Service Oversight:

• The postal service is a third-party entity organized on behalf of buyers. Our carrier selection is equivalent to the buyer’s choice unless they appoint their carrier.

Appointed Pick-Up:

• Buyers can designate their carrier for order pickup with prior arrangement, providing legitimate proof of collection or the buyer’s driver’s license copy matching the order.

Authorize To Leave (ATL):

• ATL is the default setting for deliveries (except for specific cases, e.g., Express). The decision to leave the parcel is at the postal carrier’s discretion.

Partial Shipment:

• Orders with partial availability are shipped partially or pending availability, at our discretion. Oversized items for international shipments may result in partial shipment unless the buyer specifies otherwise during checkout.

Canceling Back-Ordered Items:

• Buyers can cancel back-ordered items before dispatch by requesting them through email, stating the Invoice Number as a reference.

Postal Damage:

• In case of parcel damage, buyers should refuse acceptance. If the parcel is delivered unattended, report to us immediately with clear photos showing damages for further instructions.

Postal Delays:

• Postal services are provided by third parties, and we have no control over them. If the parcel doesn’t arrive three weeks after the dispatch date, contact the postal carrier directly or inform us for tracing. However, postal delays are not a valid reason for cancellation or refund requests.

Failed Delivery Attempt:

• Ensure your delivery location is accessible. If living in a location with barriers (e.g., large apartment blocks, locked gates), consider alternatives like PO Box or Parcel Collection Points. Failed delivery attempts may require parcel collection by the buyer.

Please be aware of these shipping terms and conditions to ensure a smooth and efficient delivery process. If you have any concerns or queries, feel free to contact us for clarification and assistance.

Note:

Mistakes and issues are unintentional. We are committed to maintaining a high level of customer satisfaction and are dedicated to resolving any concerns through reasonable discussion.

Please note that postage is non-refundable in all types of claims. We reserve the right to correct mistakes and address conflicts in our terms and conditions at any stage without prior notice.

Important:

• The warranty is non-transferable, and all claims must be initiated by the original buyer.
• Warranty refunds are issued on a pro-rata basis for claims made after 60 days from the date the item was received by the buyer.
• Goods are intended for sale in Australia. We do not guarantee fitment for international orders. Prior contact with us before placing an international order is recommended to assess and advise on potential fitment issues.

By processing the order, you acknowledge and agree to all the Terms & Conditions, as well as the terms outlined above. If you do not agree, please refrain from proceeding further.